A place where
watches are heard
Wira has been attending to timepieces in George Town since 2009. Our approach has remained unchanged — assess carefully, communicate clearly, and work at the pace the piece requires.
← Back to HomeAbout Wira
Wira opened on Lebuh Pantai in 2009, occupying a narrow shopfront that had previously served as a stationery store. The founder, Encik Razif Hashim, had spent several years learning movement servicing in Kuala Lumpur before returning to Penang — a city he felt was underserved when it came to considered watch care.
The workshop takes its name from the Malay word for hero — not in any grand sense, but as a nod to the small act of bringing a worn or stopped watch back to reliable use. Many of the pieces that arrive here are not especially valuable by market standards; some are. What they share is that someone cares about them enough to bring them in.
Over the years, the range of services has grown to include mechanical movement overhauls, strap and bracelet work, and routine quartz servicing. The workshop does not take on cosmetic restoration — polishing or case refinishing — as we think those decisions belong to the owner, and we prefer to focus on the mechanical side of things.
Wira operates quietly. We do not advertise widely and rely on word of mouth from clients in George Town and across Penang. Most enquiries come by telephone or through this site, and we ask clients to get in touch before visiting so we can give each piece proper attention when it arrives.
84 Lebuh Pantai
10300 George Town, Penang
Workshop Team
Razif Hashim
Founder & Lead Watchsmith
Trained in mechanical movement servicing and quartz calibre work. Has operated the Lebuh Pantai workshop since 2009, handling assessments and complex overhauls personally.
Siew Lin
Movement Technician
Specialises in quartz movement servicing and strap work. Joined Wira in 2015 after several years with a watch retailer in Penang. Handles the majority of quartz battery and movement services.
Faridah Nor
Workshop Coordinator
Manages client enquiries, service records, and the day-to-day running of the front desk. Has been with the workshop since 2018 and is usually the first point of contact for new clients.
How We Work
Assessment Before Work
Every watch is examined and the findings discussed with the client before any service work begins. We do not proceed with additional steps without prior agreement.
Ultrasonic Cleaning
Mechanical movement components are cleaned ultrasonically before reassembly — a method that removes old lubricant residue and debris from pivot holes and jewels without mechanical stress.
Calibre-Appropriate Lubricants
Different movement types require specific lubricants at specific points. We maintain a range of watchmaking oils and greases suited to the calibres we service regularly.
Written Service Records
Mechanical overhaul clients receive a written record of the work performed, parts replaced, and any observations noted during the service — useful for future reference.
Timing Verification
Serviced mechanical movements are regulated and checked for timing accuracy across positions before the watch is returned. Quartz calibres receive a basic timing check as part of the battery service.
Careful Handling and Return
Completed watches are cleaned externally and returned in protective packaging. Clients are contacted as soon as the work is finished — we do not hold pieces longer than necessary.
Watch Repair in George Town, Penang
George Town has a long history of craftspeople working in small shophouses along its heritage streets. Wira is one of the few remaining workshops in the city that focuses specifically on watch servicing and mechanical movement care — a trade that calls for patience and a degree of technical knowledge that takes years to develop.
The workshop on Lebuh Pantai receives pieces ranging from everyday quartz watches in need of a battery and gasket change, to older mechanical calibres that have not been serviced in many years. Some clients come in from other parts of Penang; others are passing through George Town and bring a watch they have been meaning to attend to. The process is the same in either case — the piece is looked at, the findings discussed, and the work agreed before anything proceeds.
Wira does not offer polishing, dial restoration, or case work. What we do, we try to do thoroughly. For clients in Penang looking for a workshop that treats each watch as a piece worth attending to, we are glad to hear from you.
Bring your watch to the atelier
We recommend a brief enquiry before visiting — it helps us prepare and gives you a clearer sense of what to expect.
Send an Enquiry