Privacy Policy

1. Introduction

Wira ("we", "us", "our") operates a watch repair and restoration workshop at 84 Lebuh Pantai, 10300 George Town, Penang, Malaysia. This policy explains what personal information we collect when you use our website or contact the workshop, how we use it, and how it is protected.

We are committed to handling your information with respect. If you have questions about this policy, please write to [email protected].

2. Information We Collect

We collect personal information only when you choose to provide it — through our website enquiry form, by telephone, or by visiting the workshop in person. The information collected includes:

• Name
• Email address
• Telephone number (where provided)
• Description of the watch and service enquiry

When you visit our website, standard technical data may be collected automatically, including your IP address, browser type, pages visited, and time of visit. This data is collected through analytics tools and does not identify you personally unless combined with other information you provide.

We also use cookies. Please refer to our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Consent — when you submit an enquiry form or opt in to communications
• Legitimate interests — to respond to your enquiry and provide the service you requested
• Contractual necessity — to carry out a service agreed between us

4. How We Use Your Information

• To respond to your service enquiry
• To communicate updates about work in progress on your watch
• To maintain workshop service records
• To improve our website and understand how it is used
• To comply with legal obligations where applicable

We do not use your information for unsolicited marketing. We will not contact you with promotional messages unless you have specifically requested this.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your information may be shared only in the following limited circumstances:

• Analytics providers — website usage data shared with services such as Google Analytics (anonymised where possible)
• Legal requirements — where disclosure is required by Malaysian law or a lawful authority
• Parts suppliers — where a special part must be ordered, the minimum necessary information (part specification only, not personal data) is shared with the supplier

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected:

• Enquiry records: 12 months from the date of last contact
• Workshop service records: 5 years (for reference on repeat visits and warranty purposes)
• Website analytics: as set by the analytics provider (typically 26 months for Google Analytics)

After the applicable retention period, data is deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Physical service records held at the workshop are stored securely. Access to personal data is limited to workshop staff who need it to carry out their role.

8. Cookies

Our website uses cookies to understand visitor behaviour and to remember your preferences. You may manage or withdraw cookie consent at any time through our Cookie Policy page.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to processing (where consent is the legal basis)
• Request that we stop processing your data for direct marketing
• Request deletion of data we no longer have a lawful reason to hold

To exercise any of these rights, please write to [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18.

12. Changes to This Policy

We may update this policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries: